Resolve login issues

If keep getting redirected back to login screen from Google, or have other issues logging in, follow these instructions to continue.

1. Resolve login issue

Disable ad blocker

Some browser extensions might cause issues with Google's authentication. If you have issues, disable your ad blocker and disable Ghostery on ProductBeat.

Force logout

Force logout by pressing this link: /logout. This should clear any cookies that might cause issues.

Manually clear browser cache

Use your browser settings to clear cache and cookies for ProductBeat's domain.

Chrome and Firefox

Open browser preferences and search for "clear data". Use this functionality to clear your browser's data.

Safari

Open "Preferences" (cmd + .), go to the "Privacy" tab and press "Manage web site data".

Search for "productbeat" and remove all the entries.

Now restart your browser and try again.

2. Use desktop app

If you can't resolve the login issue using the steps above, try using our desktop app that should be free of such issues.

You can download ProductBeat desktop for your platform at https://productbeatapp.com/apps.

3. Set custom password

If Google keeps giving you headaches, press "Use email and password" on the login screen. You can then log in, sign up or reset your password the old-school way.

4. Contact support

Use our chat or send an email to contact our support, so we can help you and collect details that will help us fix any issues. It's helpful if you try another browser, another device and another account before contacting as this helps us narrow down potential causes.