Resolve login issues
If you're getting redirected back to the login page, or have other issues logging in, try our desktop app or follow these instructions to continue.
1. Disable ad blocker
Some browser extensions might cause issues with Google's authentication. If you have issues, disable your ad blocker and disable Ghostery on ProductBeat.
2. Force logout
Force logout by pressing this link: /logout. This should clear any cookies that might cause issues.
3. Manually clear browser cache
Use your browser settings to clear cache and cookies for ProductBeat's domain.
Chrome and Firefox
Open browser preferences and search for "clear data". Use this functionality to clear your browser's data.
Open "Preferences" (cmd + .), go to the "Privacy" tab and press "Manage web site data".
Search for "productbeat" and remove all the entries.
Now restart your browser and try again.
4. Contact support
Use our chat or send an email to contact our support, so we can help you and collect details that will help us fix any issues. It's helpful if you try another browser, another device and another account before contacting as this helps us narrow down potential causes.
Others frequently asked
How do I edit my account settings?
Go to My tasks, scroll down to the bottom of the page and click on My account. This opens up your user panel, where you can access your account settings, account removal and logout.
I'm redirected back to login screen
Is Google the only login provider you support?
Right now we only support Google login, but we will add more login options soon. Note that you can use any Gmail account, you don't have to have Google's business account.