If you have any questions, need support or have ideas to share, we'd love to hear from you. Open the chat with us right on this page, and let us know your thoughts.
How do I edit my account settings?
Go to My tasks, scroll down to the bottom of the page and click on My account. This opens up your user panel, where you can access your account settings, account removal and logout.
I have problems logging in. What do I do?
Use your browser settings to clear cache and cookies for ProductBeat's domain. Disable your ad blocker and Ghostery. We don't serve any ads, and you can opt out of Google Analytics, but these extensions might interfere with Google login.
If you still have issues, please contact us.
Is Google the only login provider you support?
Yes, right now we only support Google login, but we will roll out more login options soon.
Can I access my data via an API?
Kinda! You can already export your board with a link you can find under board settings, and we also have a couple of undocumented endpoints available. We will publish an API at some point, but in the meantime, please contact support and tell us more about what you need.
Can I import my data from Jira?
Not yet, but we are looking into this. If you have a minute, we'd love it if you could contact us via the chat as we're right now doing research and will support select clients with manual migrations as the next step.
Is there a mobile version?
Yes! ProductBeat is fully supported on mobile. You can open our web app on your mobile browser for a great mobile experience, or pin the web app to your home screen to launch it like any other app.
We have poured a lot of love into delivering all features in a mobile format, so we're looking forward to also launching our apps on the App Store and Google Play quite soon.
Can I get in touch regarding press or partnerships?
Absolutely! We're uncomplicated people, so simply email firstname.lastname@example.org with your details and our team will be back to you!
Do I need to pay to use ProductBeat?
No. You can sign up for free, and you don't need to enter payment details up front. You can use the free plan forever if you wish.
If you add more than 10 members to your team, we will ask you to add billing details and then transfer your team to our commercial plan. Commercial billing is still being rolled out, so you can still add as many users as you want, and we will not charge you until you have been contacted personally and provided billing details yourself.
How about privacy and GDPR?
Here's the short version:
- We use Google as our authentication provider.
- We don't store any passwords.
- You can opt out of analytics.
- You can both export and remove any data that you import or create on our service.
- By continuing the voluntarily log in and use our service, you indicate that you accept our terms and conditions.
- We don't serve any ads.
Press kit - where can I get it?
How do I invite people to my board?
To invite new people to your board, you need to invite them to the team that the board is in.
To invite members to your team, go to your team page, click on the team members at the top and enter the email address your team mate is using on ProductBeat. If they don't have an account, they have to sign up with their Google account first.
In some cases you might instead want to move your board to another team. You can do this in board settings.
How do I manage permissions?
All permissions are team-based. Team members can be either admins or regular members. Admins can invite more users, edit roles and remove boards, while regular team membership is enough for daily work in your team.
For private use, we create you a private team upon sign-up that is only accessible to you. You can create new teams or grant access to share your boards with others.
You can't share access to only one board in a team. Guest accounts are on our roadmap though, so make sure to let us know if this is something you'd like to see.
What do I need to know to administer ProductBeat for my company?
It's very straightforward: anyone can sign up for ProductBeat with their Google account. Anyone can set up a team and invite other ProductBeat users to their team. In other words, you need all members to sign up with their account, and then you can invite each one to your team. All billing works on a team-by-team basis, so you'll want to have just one team in your company.
You can also remove members from your team, in which case they retain their account, but will no longer have access to your team's boards, and all their tasks on those boards will be unassigned. You can choose to invite the same user again later if you want.