Learn ProductBeat

Contact us

If you have any questions, need support or have ideas to share, we'd love to hear from you. Open the chat with us right on this page, and let us know your thoughts.

Account

How do I edit my account settings?

Go to My tasks, scroll down to the bottom of the page and click on My account. This opens up your user panel, where you can access your account settings, account removal and logout.

I'm redirected back to login screen

  1. Use your browser settings to clear cache and cookies for ProductBeat's domain.
  2. Disable your ad blocker and Ghostery. We don't serve any ads, and you can opt out of Google Analytics in your account settings.
  3. Follow our troubleshooting guide.
  4. Try using our desktop app.

Is Google the only login provider you support?

Right now we only support Google login, but we will add more login options soon. Note that you can use any Gmail account, you don't have to have Google's business account.

Apps

Do you have native apps?

We have apps for Mac, Windows and Linux. You can download the app from productbeatapp.com/apps

Native mobile apps are still in the works, but our fully supported mobile web app can be used from your home screen:

  1. Open your mobile browser
  2. Sign in on productbeatapp.com
  3. Pin the web site to your device's home screen

Troubleshooting desktop app

Most issues can be solved by updating to the latest version, or clearing your local cache. To download the latest version, visit productbeatapp.com/apps.

Clearing cache on Mac

  1. Quit the application
  2. Go to /Users/<user>/Library/Application Support
  3. Delete the "ProductBeat" folder

Clearing cache on Windows

  1. Quit the application
  2. Go to C:\Users\<user>\AppData\Roaming\ProductBeat\Cache
  3. Delete the "Cache" folder

Clearing cache on Linux

  1. Quit the application
  2. Go to /home/<user>/.config/ProductBeat
  3. Delete the "Cache" folder
Developers

Can I access my data via an API?

Kinda! You can already export your board with a link you can find under board settings, and we also have a couple of undocumented endpoints available. We will publish an API at some point, but in the meantime, please contact support and tell us more about what you need.

Features

Can I customize the workflow?

ProductBeat has some customisation options to tailor its lean workflow to fit your needs:

Use subtasks to document steps to complete a ticket, know its exact status. Write all the important activities, including design, development, QA and release, as subtasks and consider assigning them to the respective team members.

Collapse backlog sections to hide some of the information you don't regularly work with. In the backlog view, click the arrow button on the right hand side of In planning and Drafts and ideas to collapse these sections. This setting won't affect other users.

Skip refined status to simplify the workflow. If you work in a smaller team, or feel that the separation between ready for development and not ready for development is unnecessary, we hear you: the line can be blurry.

To hide the refined status in any board, press the board options button (ellipsis icon) in the team or backlog view, select "Board settings" and turn on "Hide refined". This setting will affect the entire board. Any existing refined tickets will still show up until you move them.

Have more questions on workflow customization? Get in touch!

Can I import my Trello or Jira board?

We're still developing import features, but our customer support can already import your tickets from another service. Please contact support, and we're happy to import your tickets if possible.

How do I work with kanban?

Yes, ProductBeat is ideal for kanban teams! ProductBeat is built for agile teams that continouously plan, prioritize and refine tickets on the backlog, and then pick the most important tasks for development and follow them through to the release. When tasks are done, they go into our automated release timeline.

We don't have a traditional, horizontal kanban board for active tasks, but instead advice you to break all refined stories into subtasks. This is a better, more accurate way of reflecting both the progress, as well as the remaining work in each story, and ultimately get things released.

Need more consultation? Email out support or schedule a demo.

How do I work with sprints?

Keep the tickets in your current sprint as In progress or under Selected for development. To plan future sprints, add a milestone for each sprint under In planning.

Our release timeline always shows all released tickets as a timeline, as your users experienced them. Remember, sprints are an internal workflow methodology, not something end-user-facing, so this makes sense.

Need more consultation? Email out support or schedule a demo.

Is there a mobile version?

Yes! ProductBeat is fully supported on mobile. You can open our web app on your mobile browser for a great mobile experience, or pin the web app to your home screen to launch it like any other app.

We have poured a lot of love into delivering all features in a mobile format, so we're looking forward to also launching our apps on the App Store and Google Play quite soon.

General

Can I get in touch regarding press or partnerships?

Absolutely! We're uncomplicated people, so simply email contact@productbeatapp.com with your details and our team will be back to you!

Do I need to pay to use ProductBeat?

No. You can sign up for free, and you don't need to enter payment details up front. You can use the free plan forever if you wish.

If you add more than 10 members to your team, we will ask you to add billing details and then transfer your team to our commercial plan. Commercial billing is still being rolled out, so you can still add as many users as you want, and we will not charge you until you have been contacted personally and provided billing details yourself.

Read more about pricing

How about privacy and GDPR?

Here's the short version:

  • We use Google as our authentication provider.
  • We don't store any passwords.
  • You can opt out of analytics.
  • You can both export and remove any data that you import or create on our service.
  • By continuing the voluntarily log in and use our service, you indicate that you accept our terms and conditions.
  • We don't serve any ads.

See our privacy policy for all the details. You should only use ProductBeat if you accept the terms and consent to the policy. If you are unhappy with or have any questions regarding our privacy policy, please contact customer service: we are happy to attempt to resolve any issues.

Press kit - where can I get it?

Team management

How do I invite people?

To invite new people to your board, you need to invite them to the team that the board is in.

To invite members to your team, go to your team page, click on the team members at the top and enter the email address your team mate is using on ProductBeat. If they don't have an account, they have to sign up with their Google account first.

In some cases you might instead want to move your board to another team. You can do this in board settings.

How do I manage permissions?

All permissions are team-based. Team members can be either admins or regular members. Admins can invite more users, edit roles and remove boards, while regular team membership is enough for daily work in your team.

For private use, we create you a private team upon sign-up that is only accessible to you. You can create new teams or grant access to share your boards with others.

You can't share access to only one board in a team. Guest accounts are on our roadmap though, so make sure to let us know if this is something you'd like to see.

What do I need to know to administer ProductBeat for my company?

It's very straightforward: anyone can sign up for ProductBeat with their Google account. Anyone can set up a team and invite other ProductBeat users to their team. In other words, you need all members to sign up with their account, and then you can invite each one to your team. All billing works on a team-by-team basis, so you'll want to have just one team in your company.

You can also remove members from your team, in which case they retain their account, but will no longer have access to your team's boards, and all their tasks on those boards will be unassigned. You can choose to invite the same user again later if you want.