Common questions

How to get started?

Learn the basics in 5 minutes

Account

How do I edit my account settings?

Go to My tasks, scroll down to the bottom of the page and click on My account. This opens up your user panel, where you can access your account settings, account removal and logout.

I have problems logging in. What do I do?

In most cases, one of the following should help:

  • Use your browser settings to clear the cache and cookies for ProductBeat's domain.
  • Disable Ghostery browser extension. It might cause issues with Google's authentication.
  • Disable your ad blocker. We don't serve any ads, and you can also opt out of Google Analytics we use.

If you still have issues, please contact us and we'll try to find out what's wrong.

Is Google the only login provider you support?

Yes, right now we only support Google login, but we will roll out more login options soon.

Developers

Can I access my data via an API?

Kinda! You can already export your board with a link you can find under board settings, and we also have a couple of undocumented endpoints available. We will publish an API at some point, but in the meantime, please contact support and tell us more about what you need.

Features

Can I import my data from Jira?

Not yet, but we are looking into this. If you have a minute, we'd love it if you could contact us via the chat as we're right now doing research and will support select clients with manual migrations as the next step.

Is there a mobile version?

Yes! ProductBeat is fully supported on mobile. You can open our web app on your mobile browser for a great mobile experience, or pin the web app to your home screen to launch it like any other app.

We have poured a lot of love into delivering all features in a mobile format, so we're looking forward to also launching our apps on the App Store and Google Play quite soon.

General

Can I get in touch regarding press or partnerships?

Absolutely! We're uncomplicated people, so simply email contact@productbeatapp.com with your details and our team will be back to you!

Do I need to pay to use ProductBeat?

No. You can sign up for free, and you don't need to enter payment details up front. You can use the free plan forever if you wish.

If you add more than 4 members to your team, we will ask you to add billing details and then transfer your team to our commercial plan. Commercial billing is still being rolled out, so you can still add as many users as you want, and we will not charge you until you have been contacted personally and provided billing details yourself.

Read more about pricing

How about privacy and GDPR?

Here's the short version:

  • We use Google as our authentication provider.
  • We don't store any passwords.
  • You can opt out of analytics.
  • You can both export and remove any data that you import or create on our service.
  • By continuing the voluntarily log in and use our service, you indicate that you accept our terms and conditions.
  • We don't serve any ads.

See our privacy policy for all the details. You should only use ProductBeat if you accept the terms and consent to the policy. If you are unhappy with or have any questions regarding our privacy policy, please contact customer service: we are happy to attempt to resolve any issues.

Press kit - where can I get it?

Team management

How do I add my team members to my board?

To invite new people to your board, you need to invite them to the team that the board is in.

To invite members to your team, go to your team page, click on the team members at the top and enter the email address your team mate is using on ProductBeat. If they don't have an account, they have to sign up with their Google account first.

In some cases you might instead want to move your board to another team. You can do this in board settings.

How do I manage permissions?

All permissions are team-based. A team member will have access to all team boards, and can edit the team members as if they were admin. No one else can access your private boards.

We know that bigger teams want more control over permissions, so roles and contributor accounts are on our roadmap.

What do I need to know to administer ProductBeat for my company?

It's very straightforward: anyone can sign up for ProductBeat with their Google account. Anyone can set up a team and invite other ProductBeat users to their team. In other words, you need all members to sign up with their account, and then you can invite each one to your team. All billing works on a team-by-team basis, so you'll want to have just one team in your company.

You can also remove members from your team, in which case they retain their account, but will no longer have access to your team's boards, and all their tasks on those boards will be unassigned. You can choose to invite the same user again later if you want.

Contact us

If you have any questions, need support or have ideas to share, we'd love to hear from you. Simply start a chat with us right on this page, or share your ideas on the feedback forum.

Email support Feedback forum